FAQ’s About Rissy Roos

We hope that you love your purchase; however, if for any reason you are not completely satisfied, you may return or exchange your eligible merchandise by requesting a return through our online Request Return Module within 3 days of receiving your order.

Online Return Policy
Authorized returns will receive your choice of a full merchandise credit, less shipping costs or a refund less shipping costs and a 20% restocking fee. If your initial order included free shipping, the shipping cost will be deducted from the return. You’ll then be eligible for free shipping, once again, on your next purchase. You may return or exchange all products except those that are special order, sale, or reduced price. Jewelry and accessory purchases are final sales. All International Orders are final sale. Once you have placed an order at RissyRoos.com you may not cancel your order unless the item ordered is not available to be delivered prior to your wear date.


The Availability of the Product
Once an order is placed we will check availability and let you know within 72 hours if your style is available in your desired color and size and in time for your special occasion. If for any reason your dress is not available, we may be able to special order the item for you from the manufacturer. A Rissy Roo’s representative will notify you prior to confirming your order if the item that you have chosen is available for special order. You will be offered the option to place a special order or to cancel your order at absolutely no charge to you. Orders are not processed until we can confirm that we have exactly what you want and can get it to you in time for your special occasion.

Low Price Guarantee
If you find the dress or shoes that you are looking for at a lower price, we’ll beat it by 3%! Simply contact us and tell us the exact URL where we can locate the dress at a lower price prior to placing your order, we will verify the price and then we will beat it by 3%! Our lower price guarantee applies to dresses available for purchase from another online store with secure online order processing at their regular price. If the dress on the site is marked as “Sale”, “Clearance”, “Special”, or other specially priced items, the guarantee does not apply.